Glasslake consultinG, Inc

Our specialty in building relationships and making connections between people enables us to bring a unique perspective on what client service training should really be about.  
 

We have developed courses in client service that help people realize when to act on behalf of and when to listen to a client.
 

Sometimes the client doesn’t want the problem solved until they have had time to express their frustration fully.  
 

We train your people to recognize those moments and help them with strategies for coping with those awkward moments. Often those awkward moments can be turned into opportunities to create a deeper customer loyalty but those skills are rarely innate for people.